How to Install an eSIM on Your Android Device: A Step-by-Step Guide for travelers

At Bouygues Telecom, we understand the importance of staying connected, especially when you're traveling. Here's a step-by-step guide to help you through the process.

Step 1: Check Your Device Compatibility

Before you start, make sure your Android device supports eSIM technology.Most recent models do, but it's always a good idea to double-check. It also has to be unlocked from eventual carrier restrictions.

Step 2: Purchase your eSIM

You can purchase an eSIM on the web, like My European Sim fromBouygues Telecom. There is a variety of prepaid options to suit your needs, whether you're a tourist visiting France or Europe. This is usually a more affordable option than using roaming services.

Step 3: Scan the QR Code

Once you've purchased your eSIM, you'll receive a QR code by mail. Go to your phone's settings, select 'Network & Internet', then 'Mobile Network',and finally 'Download a SIM'. Scan the QR code provided.

Step 4: Follow the Prompts

Your phone will guide you through the rest of the setup process. Just follow the prompts on your screen.

Step 5: Enjoy Your Connectivity

Once the setup is complete, you can start enjoying your internet connectivity immediately, stay connected with your loved ones, share your travel experiences, and navigate your way around with ease !

Troubleshooting: What to Do If Your eSIM Isn'tWorking

If you've followed the steps above and your eSIM isn't working, don't worry. Here are some common issues and how to troubleshoot them.

Issue: QR Code Isn't Scanning

Solution: Make sure your camera is focusing correctly on the QR code. Make sure you have activated the QR code scanner on your phone so that your phone knows it has to scan a QR code.

Issue: No Internet Connection

Solution: Check that you are connected to wifi, as an internet connection is necessary to activate your eSIM.

Issue: Can't Make Calls or Send Texts

Solution: This could be due to your device's preferred network type. Go to your network settings and try changing the APN settings.